Contact Basement Water Damage Cleanup in New Jersey

How to get help

To arrange a basement cleanup visit or to talk through the water you have found, call the number shown on this site. This is a call-only service: there is no online form, and the way to get help is to call and describe what you found. The call is a conversation, not a booking form — you describe the water, the rooms and the dates, and the conversation covers what the visit looks at, what happens during it, and what the next steps are. If you have photographs, mention them, because a photograph of the water is far more useful than a description without one.

Before you call, it helps to have a short note ready: the room where you found the water, the exact spot, the date you first noticed it, and what the water looked like. Note whether the water is near electrics, and whether it is still spreading. Do not enter a flooded basement, do not touch floodwater, and do not handle electrics in standing water.

What to have ready

Have a short note ready before you call: where the water is, where it came from if you know, when it started, and which rooms it has reached. Note whether the water is near electrics, and take photographs from a safe distance if you can. Note whether anything changed around the same time, such as heavy rain, snowmelt, a cold snap, a burst pipe upstairs, or a sump pump that stopped, because that is part of the pattern.

If you are a tenant, tell the landlord or property manager first, and pass them what you found. If the water is in a business property, note whether staff, customers or visitors are in the building, and keep them out of flooded areas. If anyone is at risk, or there is a gas or electrical danger, call 911 first.

Where help is arranged

The service area covers the whole state of New Jersey, in three regions: North Jersey, Central Jersey and South Jersey. The service covers homes, apartments, rentals and businesses of every kind across the state. If you live in New Jersey and you have found water in your basement, call to talk through what you found.

Service-area boundaries are confirmed on the call — describe the property and where it stands, and the conversation will cover whether a visit can be arranged and what it looks like. If you are not sure which region your town is in, start with the statewide service pages and call to talk through what you found.

What happens on the call

The conversation will cover what the visit looks at and what the next steps are, so you know what to expect before anyone arrives. The exact scope and methods for a particular property are confirmed on the call, because they depend on how much water there is, where it came from, and what it reached.

This page states no hours and no timing. Whether a visit can be arranged, and when, is confirmed on the call, and no hours, no response time and no timing claim is made anywhere on this site.

Safety before you call

If a basement has flooded, stay out of it. Never enter a flooded basement, and do not handle electrics in standing water. If water is near electrics, stay out and call for help. Shut off water or power only if it is safe to do so from a dry place, never wade in. Do not touch floodwater — floodwater is not safe water.

If the water is sewage, do not enter the basement at all, and keep children and pets away from it. Sewage is Category 3 black water, and the cleanup is professional-only. Keep people out of flooded areas, and move belongings away from the water only if it is safe to do so from a dry place, and only where the water is clean.

Related pages: the basement water damage services in New Jersey and the service areas across New Jersey pages.